Support & Services

Providing excellent customer service is a vital part of our business. Most customers have the option to go elsewhere if the quality of customer service is lacking. We rely on our customer service as a source of our competitive advantage.

Snowflake Support Portal

We are true believers in listening and collaborating with our customers when it comes to product and service improvements. To achieve this goal, we’ve deployed the Snowflake Support Portal with primary focus on customer interaction and feedback.

Customer toll-free technical support line


As a Snowflake customer, you can also contact us at (844) SNOWFLK (844-766-9355) to submit a support request ticket.


How to report a security issue

If you are a Snowflake customer and encounter any security issues or have questions regarding Snowflake security policies, send your request to support@snowflake.net.


Supported environments

Snowflake is an enterprise-class data warehouse delivered as a software-as-a-service (SaaS) offering running in the Amazon Web Services (AWS) cloud. That means that you don’t have to worry about deploying hardware, configuring software, or optimizing the database–Snowflake takes care of all that for you. By leveraging AWS’s world-class cloud services including S3 and EC2, Snowflake makes data warehousing available for everyone.

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