Providing excellent service is vital to our customers and vital to our business. From the moment you engage Snowflake, live or digitally, our goal is to provide you the best possible service from that point forward.
Support & Services
Snowflake Support Portal
We are true believers in listening and collaborating with our customers to help improve our products and services. To achieve this goal, we’ve deployed the Snowflake Lodge with the primary goal of fostering customer interaction and feedback.
Customer toll-free technical support line
As a Snowflake customer, you can also contact us at (844) SNOWFLK (844-766-9355) to submit a support request ticket.
How to report a security issue
If you are a Snowflake customer and encounter any security issues or have questions regarding Snowflake security policies, send your request to email@example.com.
Snowflake is an enterprise-class data warehouse delivered as a software-as-a-service (SaaS), running in the Amazon Web Services (AWS) cloud. That means that you don’t have to worry about deploying hardware, configuring software or optimizing the database. Snowflake takes care of all that for you. By leveraging AWS’s world-class cloud services including S3 and EC2, Snowflake makes data warehousing available for every enterprise.